Refund Policy

Last updated: August 2026

1. Memberships & Sponsorships

Memberships and voluntary sponsorships are processed through Patreon. Patreon handles payment processing, currency conversion, and platform compliance. Your bank or credit card statement will show a charge from PATREON.

2. Free Tier & Voluntary Support

The Hexprite Monochrome Edition is provided 100% free of charge. Voluntary sponsorships and memberships made to support the project are generally non-refundable, but can be cancelled at any time through your Patreon account settings. If a pledge was made in error, please contact us at contact@hexprite.com within 7 days.

3. Premium Purchases (Coming Soon)

Once the Hexprite RGB565 (Pro) tier is released, we will offer a 14-day money-back guarantee for direct purchases. We also fully respect mandatory consumer rights, such as the 14-day right of withdrawal for EU/UK customers.

4. Requesting Assistance

To manage your membership or request assistance with a pledge, please use your Patreon account management settings or contact us at contact@hexprite.com.